SHOP POLICY

CLIENT SERVICE

It is essential for Cashmere Concept, www.cashmereconceptparis.com, to respect your privacy rights. Your privacy is a priority, and we are committed to safeguarding the information you share with us. To ensure the confidentiality of your data, Cashmere Concept adheres to principles in line with international standards for customer privacy and data protection.

THE INFORMATION WE CAN COLLECT

We, at Cashmere Concept (and authorized service providers), collect information you provide through www.cashmereconceptparis.com or the website's customer service channels, including by phone, email, or during your online shopping visits. We also collect some of your information even if you are not a registered user.

This information may include:

Contact details such as name, shipping address, phone number, email address, billing and payment information, date of birth, details of gift recipients, gender, nationality, and personal shopping preferences.
Website statistical information, such as your location, the URL you use to access www.cashmereconceptparis.com, browser or device type/unique identifier, your computer's IP address and domain type, pages you visited, search terms entered, and items clicked.
Transactional information, including orders placed, items purchased, items saved in your favorites, order date and time, as well as orders you decided not to finalize or items placed in your cart and abandoned, and preferences you indicated.
Information from third parties, such as couriers or payment service providers.
Identity data shared when participating in contests, giveaways, rewards programs, promotions, or surveys. This information may be used to enhance our services, operate the mentioned processes, or to notify winners. If the survey or contest is offered by a third party, that third party's privacy policy applies to the collection, use, and disclosure of your information.

We provide means for you to ensure your personal information is correct and up-to-date. You can review and update your information and adjust your communication preferences at any time in your personal account.

There, you can:

Register. Once registered, you won't need to do it again. Wherever you go on www.cashmereconceptparis.com, your information stays with you.
Indicate whether you'd like to receive electronic newsletters containing information about new arrivals, restock updates, event invitations, recommendations, and reminders, including those related to abandoned carts.
View and modify the personal information you have already provided to us.

If you choose not to register or provide personal information, you can still use most of www.cashmereconceptparis.com, but you won't be able to access areas requiring registration.

When providing us with third-party information, you confirm that you have their consent to do so.

HOW WE USE YOUR INFORMATION

We will ask you when we need information that personally identifies you or allows us to contact you. We use your personal information for the following purposes:

1. Online Purchase:

Personal data to manage your online purchase, including your email address and phone number for delivery updates and customer service-related matters.
Your personal data will be used for identification, validation of your legal age for online purchases, and confirmation of your address with external partners such as delivery companies necessary for product delivery.

2. Direct Marketing:

Based on the opt-in selections you have made, we will use your personal data to send marketing information, new product updates, restock notifications, event invitations, recommendations, and reminders, including those related to abandoned carts.

3. Contests:

When you opt-in for contests or as part of ongoing contest offerings, we will process and use your personal data to identify you, contact you, provide information about the contest activity, and deliver and follow up after the end of the contest.

4. Customer Service:

Personal data to manage your requests, process product complaints, and/or returns.

5. Legal Matters:

When necessary, we will share your personal data to comply with legal obligations, court decisions, and/or decisions of relevant authorities. This includes using your personal data to collect and verify accounting data in accordance with accounting rules.

6. Your Account:

To create an account to manage data and enable order-related information and purchase history. This also includes contact and payment data, as explained elsewhere. Please note that your payment data will not be available to staff. Payment data will only be shared with authorized third parties for the purpose of processing your order during payment.

HOW WE CAN SHARE YOUR INFORMATION WITH

Carefully selected and authorized third parties with whom we have a relationship and who may contact you or use your data only for reasons previously agreed upon with us.
Service providers who perform services on our behalf, such as payment processing, information technology, website maintenance, surveys and market research, storage and logistics, couriers, advertising and marketing, or any service necessary to process your order.
Professional service providers such as legal advisors, auditors, financial and insurance advisors.
Any legal, regulatory, law enforcement, governmental, or municipal authority.
Any gift recipient or warranty provider related to your order.

MESURES TO PROTECT YOUR INFORMATION

Cashmere Concept takes measures to safeguard the security of your personal information and ensure that your choices regarding its use are respected. We take stringent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We assure that your e-commerce transactions are 100% secure. Your complete payment details are captured solely for the purpose of processing your order and are not stored, sold, or rented by us. Your full payment details are not accessible to Cashmere Concept staff. All card transactions are managed by trusted, certified, and legally authorized partners responsible for ensuring the security of your payment details during the payment process. When placing orders or accessing your personal account information, you utilize secure SSL server software, encrypting your personal information before it is sent over the internet. SSL stands among the most secure encryption technologies available.

Moreover, your transactions are protected under the Fair Credit Billing Act. This law states that your bank cannot hold you liable for more than $50.00 of fraudulent credit card charges. If your bank holds you liable for $50.00 or less, we will cover your liability provided that the unauthorized and fraudulent use of your credit card results from your fault and purchases made with us via our secure server. In case of unauthorized credit card use, you must notify your credit card provider according to their reporting rules and procedures.

Your personal information is never shared outside the company without your permission, except in the conditions explained above. Within the company, data is stored on password-protected servers with limited access. Your information may be stored and processed in France or any other country where Cashmere Concept, its subsidiaries, affiliates, or agents are located.

You also have an essential role in protecting your information. It is your responsibility to keep your username and password confidential and not share them with others.

ANTI-SPAM

This outlines our policy regarding the use of "spam" marketing techniques used in Internet marketing. In the event that we believe you are in violation of these policies, we will immediately close your account.

We have a strict policy against spam. We prohibit the sending of unsolicited emails or any form of mass emails as part of the marketing of our programs, products, and services.

We reserve the right to terminate your account and participation in our programs "for cause" if we believe you are in violation of our anti-spam policies. We also reserve the right to suspend your account and participation pending a review upon receipt of a complaint or other evidence that you may be involved in spamming activity.

We consider spamming as any activity where you directly or indirectly transmit electronic messages to an email address that has not requested such a message and has not consented to such transmission. We also consider spamming as posting advertisements in newsgroups in violation of the participation conditions of such newsgroups, which are off-topic or in newsgroups that do not specifically allow ads. Additionally, we consider it spamming when ads are placed in discussion forums or chat rooms where not allowed by the participation conditions of such forums and chat rooms.

We use a text messaging platform, subject to the following terms and conditions. By signing up for our marketing text messages and notifications, you agree to these terms and conditions.

By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and marketing offers via SMS. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, a company based in the European Union with headquarters in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be transmitted to a text messaging operator to ensure their delivery.

If you wish to unsubscribe from receiving marketing SMS messages and notifications, reply with "STOP" to any mobile message we have sent you or use the unsubscribe link provided in one of our messages. You understand and agree that alternative methods of unsubscribing, such as using alternate words or requests, will not be considered a reasonable means of unsubscribing. Messaging and data rates may apply.

For any questions, please text "HELP" to the number from which you received messages. You can also contact us for more information. If you wish to unsubscribe, follow the procedures above. If you receive "spam" from anyone regarding our products, services, website, or any other matter, please report this activity to info@cashmereconcept.com.